About the role
Customs Support is hiring an AI Engineer to lead the development and customisation of its AI stack for the Italian market. This is a hands-on builder role: you will design, test and implement agentic AI solutions on top of foundation models, covering document understanding, classification support, retrieval over internal procedures and tariff material, and agents that carry multi-step operational work end to end. You are not expected to train models from scratch, but to make existing models reliable enough that operations staff trust them with customs declarations.
You will work closely with Operations, Transformation, IT and Group teams, turning business needs into scalable solutions. The role owns evaluation as a core responsibility, defining how success is measured before shipping and.
Highlights
- Build and own production LLM systems: RAG, tool calling, structured extraction and agentic workflows
- Evaluation engineering is explicitly the strongest signal, including eval harnesses and LLM-as-judge approaches
- Hybrid working in Italy with a permanent contract and a 40k to 45k salary band
- Work directly with customs operations experts on systems where errors have real consequences
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