About the role

UniSalute is hiring a Workforce Planning Data Analyst for its Contact Center in Bologna. The role analyzes staffing workloads and operational performance to support process improvements, operational planning, and resource capacity planning. It works with business functions to provide reporting and dashboards that inform organizational decisions.

The analyst will monitor Contact Center KPIs, manage and analyze databases, and build Power BI dashboards. The work also includes automating reporting with Power Automate and workflow tools, forecasting call volumes from historical data and operating patterns, maintaining staffing requirement models, and supporting shift scheduling while developing Workforce Management Planner skills.

Highlights

Analyze Contact Center data, KPIs, and operational performance.
Build Power BI dashboards and automate reporting workflows.
Forecast call volumes and support capacity planning and shift scheduling.
Requires at least three years in data analysis, BI, or reporting.

This recap is dataskew's editorial summary, not the company's copy.